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亿博电竞 ’s support portal is an intuitive and useful function that makes it easy for you to access resources to answer important questions or connect you with a Stoneridge expert who can help you find a solution.
Stoneridge Support Portal: Ease of Use for Peace of Mind
Registering for and using the portal is easy if you follow these steps:
- We will send you an invitation to access the portal to your email address
- Once you receive the email, click on the link shown in the picture below
- Enter your invitation code
- Click “Register”
- Confirm that your email is correct
- Create a username and password
- Click “Register:
- You will then receive another email to confirm your email address
- Then you will click “Complete Registration”
There are a lot of unique features in the portal you can use to help you on your support journey. The portal can also connect you with a Stoneridge expert or it can give you the resources to answer your questions by reading knowledge-base articles.
Stoneridge Support Portal: How to Submit a Case
Now that you have registered, submitting a support case is easy! Just follow these steps:
- Login to the support portal by going to https://portal.stoneridgesoftware.com/
- Click on “My Support”
- Click on “Open a New Case”
- Describe your issue in the “Description” field
- In the “Product Category” field, enter the version you are currently on
- Fill out the “Priority of the case”
- Add any attachments you might have
- Enter the “Issue Description”
- Click “Submit”
- Your case is now submitted to our support queue and assigned to one of our support consultants
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Depending on the “Priority” you set for your case, you will see one of the following commitments from us:
- Critical – Vey high or high priority
- Important – Normal or low priority
It’s as easy as that! Stay tuned for the second part of this blog series, where we will give you tips on how to submit a great support ticket!
Questions?
Reach out to our team of experts if you have questions about this or any other topics regarding your business solutions.