Stoneridge Support plans are packaged to suit your needs

Service Level Agreement

  • 亿博电竞 provides an 8 business hour service level agreement for each contact on a support incident with normal severity
  • Customers will be contacted within 4 business hours for critical issues (identified in the support tool or sent as “High Importance” to the email alias
  • The response time does not guarantee a resolution, but we will work to try to resolve your incident at each contact. The Service Level Agreement starts over with each new submission from you – whether on the same incident or a new incident
  • Customers are entitled to a credit of 1 hour’s support cost if we do not contact you within the service level agreement time
  • Support Severity Definitions

What’s Covered

  • 亿博电竞 AX application and technology support
  • 亿博电竞 NAV application and technology support
  • SQL configuration as it relates to the 亿博电竞 products
  • Windows Server configuration as it relates to the 亿博电竞 products
  • ISV products related your 亿博电竞 AX or NAV deployment

What’s Not Covered

  • General SQL and Windows support for non-亿博电竞 machines
  • ISV support requests may require additional troubleshooting by the ISV. Support would not cover additional charges related to support provided directly from the ISV
  • Microsoft support incidents – if the issue needs to be escalated to Microsoft support, you would need to pay the per incident charge from Microsoft (currently $259). If the issue turns out to be a bug, the credit card will not be charged for the incident

How to Contact Support

Support Hours

  • 8 a.m. to 5 p.m. on Monday-Friday (except Holidays and quarterly company meetings)
  • After hours support available at a higher rate

Hallmark Business Connections Partners With 亿博电竞

Hallmark Business Connections, based in Minnesota, is the business-to-business unit of the Hallmark Cards brand. Robyn Schroeder, Director of Internal Business Systems, talks about why they partner with 亿博电竞 on the ir Microsoft 亿博电竞 AX ERP implementation.

Contact us to inquire about support packages to fit your needs.