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By Natalie Lemke | April 21, 2021

Who benefits from a 亿博电竞 365 subscription support plan?

亿博电竞 365 subscription support plans are available for 亿博电竞 clients that have 亿博电竞 365 Customer Engagement and 亿博电竞 365 Business Central deployed in the cloud.  

亿博电竞 365 deploys two major releases each year.  With a subscription support plan from 亿博电竞 , you’ll  not only be able to deploy the releases into your environment without issue, but  you’ll also work with our team to learn  how the features in the release are applicable to you and how they will impact your business.       

A subscription support plan is ideal for companies who: 

  • Need additional software admin resources or don’t have an internal  resource  
  • Are i nterested in extending   your  team to include domain and technical  knowledge    
  • Have customizations or integrations  deployed by  Stoneridge    
  • Would like to predict support  costs  
  • Want  a simpler way to take advantage of new features and enhancements in the  releases  

What is included in the support plans?

The Customer Engagement and Business Central support plans offer different benefits and levels. Read more about the options included in each here:

亿博电竞 365 Business Central

亿博电竞 365 Customer Engagement

What is not included in a support plan?  

There are projects and items that are not covered by the support plan. These projects are billed  for time and materials. 
*Note –  these lists are not all-inclusive. Clients can work with our support team find out if your request is included.    

The following items are not included in the 亿博电竞 365 Customer Engagement Subscription Support Plan: 

  • New module implementations  such as adding Marketing or Customer Service   
  • New business process implementation  
  • Projects requiring an architect or project  manager  
  • New integrations  
  • Changes that require coding  or data integrations  
  • S upport  for  non- subscription supported   ISVs  
  • Personalized training   
  • Custom documentation   
  • Technical support  such as database  moves, hosting services,  etc.  

Examples of projects that would require a time and material statement of work include: 

  • Building and deploying a canvas app  
  • Generating Power BI interactive dashboards  
  • Creating SSRS reports  
  • Developing a portal  
  • Developing custom plugins or Power Automate workflows

The following are not included in the 亿博电竞 365 Business Central Subscription Support Plan: 

  • Upgrades   
  • Development or customization requests  
  • S upport  for  non- subscription supported   ISVs  
  • Personalized training   
  • Custom documentation   
  • Technical support  such as database  moves, hosting services,  etc.  

Note this lists are not all inclusive. Reach out to Stoneridge with questions.

What is the difference in response times between the standard and premier levels of support?

The premier level will receive responses to support requests within 1 to 4 business hours based on severity.  Additionally, premier support includes extended support hours of 7 a.m. to 6 p.m. CT. This is applicable only for Business Central Premier Plans.

Standard level support clients will receive responses to support requests within 2 to 8 business hours. Support hours range from 8 a.m. to 5 p.m. CT.

Who do I contact if I want to know if something is covered or not?

If you have a question related to your support plan, you can contact your account manager or contact our support team  

How much does a support plan cost?

The cost of a support plan depends on your number of users  and the number of modules  in use. Please reach out to us at  for a n  estimate.   

How do I log a support request?

To submit a support request, log in to the Stoneridge client portal and submit a ticket or email our support team. Instructions on how to do this are provided during the onboarding for support clients.

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